Our Commitment to Customer Satisfaction

At Tarpic, we prioritize your pet's happiness and your confidence in our products and services. If you're not completely satisfied with your purchase, we're here to help you resolve any concerns promptly. Our goal is to ensure your experience with us is smooth, transparent, and positive from the first click to delivery and beyond.

Handling Returned Items and Refund Requests

If you find that a product doesn't meet your expectations or is unsuitable for your pet, please contact us within 14 days of receipt at [email protected]. Provide us with a clear photograph of the item and a brief explanation of your issue. These details assist us in addressing your concerns more effectively and help us improve our offerings.

Please note: Returns must be initiated within 14 days of delivery. We cannot process refund or exchange requests after this period.

Addressing Damaged or Faulty Pet Products

If your pet product arrives with defects or common issues such as missing parts or visible flaws, contact us promptly at [email protected]. When reporting damage, include photographs taken on a flat surface, with tags or defect areas clearly visible. Most faulty items qualify for free replacements, and you typically won't need to send the defective item back.

Our warranty covers:

  • Manufacturing issues
  • Shipping damages

Exclusions include:

  • Accidental damage
  • Misuse or mishandling
  • Normal wear and tear
  • Sun-induced fading of colors or materials
  • Post-purchase modifications

Remember, your claims need to be submitted within 14 days of receipt; otherwise, we may not be able to offer replacements or refunds.

Delayed or Missing Pet Deliveries

If your order experiences unexpected delays beyond the estimated arrival date, contact us with your order details. We'll prioritize your case to resolve it quickly. Keep in mind, claims must be filed within 60 days of your purchase, as tracking information may expire afterward.

In case of a refund, processing usually takes between 3 to 10 business days depending on your bank or payment provider. If the refund hasn't appeared after this window, please reach out to your financial institution for assistance.

Our Refund and Reimbursement Timeline

All refunds will be automatically returned to your original payment method. After processing, it may take a few additional days for the funds to show in your account depending on your bank or payment platform. Typical timeframes are:

  • Credit card refunds: up to 10 business days
  • PayPal refunds: 3 to 5 business days

If your refund isn't visible after this period, contact your bank or payment provider for further details.

Your Pet’s Satisfaction Comes First

We encourage you to reach out with any questions or concerns at [email protected]. Our team is dedicated to ensuring your pet's health and happiness, and we appreciate your trust in us. For immediate assistance or to explore our wide range of nutritious pet foods, cozy accessories, grooming essentials, and health boosters, click the button below to discover more.

Explore Our Pet Collection